Our Plans for DHA
Annual Plans are available for review in the Durham Housing Authority main office during regular business hours or you can email Ashanti Brown to request a copy.
Strategic Plan: Goals & Objectives
Adopted by DHA Board of Commissioners on May 24, 2017
The agency has also set important goals as part of the strategic plan. These are:
Strengthen Financial Stability & Operational Efficiency
- Improve financial operations, structure and reporting capacity
- Diversify revenue sources to promote financial stability
- Upgrade technology and develop a paperless operation
- Increase work processes and decision-making practices are aligned to support DHA's mission
High Performing Organization in both Public Housing and HCV Program
- Recruit and retain quality employees
- Strengthen DHA's financial well being
- Achieve and maintain high performer status
- Avoid audit findings
Build Strong Community Partnerships
- Strengthen and increase community relations
- Increase community awareness
Provide Quality Customer Service
- Ensure effective communication within the organization, with clients, and the community
- Treat everyone with RESPECT
- Ensure that staff is knowledgeable about the programs we offer
- Build stronger levels of trust and transparency
Create Healthy & Sustainable Communities
- Elicit/Involve resident/community participation in planning decisions
- Promote public health and a clean, safe environment
- Provide diversity and diverse housing opportunities
- Design housing that incorporates transportation options
- Improve availability and access by ALL to opportunities and needs
Build a Strong Asset Portfolio
- Maintain attractive, well-maintained properties and fleet
- Invest in private market real estate
- Seek alternative funding sources
- Maintain competitive rents
- Have a pool of builders, developers and design professionals
