Frequently Asked Questions (FAQs)

Authorized Guests & Trespassed Visitors

1. Q: What is DHA's policy on authorized guests?
   A:  Residents are responsible for their guests' actions while on DHA property. Visitors are not allowed to loiter in parking lots, hallways, or stairwells.
   
   
2. Q: What happens if I allow a trespassed individual onto DHA property?
   A: Any resident who allows a trespassed or evicted person onto DHA property may be subject to eviction proceedings.

Drugs & Criminal Activity

1. Q: Are DHA properties drug-free?
   A: Yes, all DHA properties are drug-free. Illegal drug activity, including manufacturing, selling, distributing, using, or possessing illegal drugs, is strictly prohibited.
   
   
2. Q: Can I be evicted for drug-related activity?
   A: Yes, drug-related criminal activity is grounds for eviction.

Smoking Policy

1. Q: Is smoking allowed inside DHA apartments?
   A: No, DHA properties are 100% smoke-free, including apartments, common areas, DHA offices, and administrative buildings.
   
   
2. Q: What types of smoking devices are prohibited?
   A: Cigarettes, cigars, pipes, hookahs, e-cigarettes, and marijuana are all prohibited.

Housekeeping

1. Q: What housekeeping responsibilities do residents have?
   A:  Residents must keep their unit clean and sanitary, including floors, surfaces, kitchens, and bathrooms.
   
   
2. Q: What should I do if my smoke detector is not working?
   A: Call 1-844-RING-DHA (1-844-746-4342) immediately to report the issue.
   
   
3. Q: What happens if I fail a housekeeping inspection?
   A: Residents will have 30 business days to correct any deficiencies.

Inspections

1. Q: What types of inspections does DHA conduct?
   A: DHA conducts Move-in, Preventive Maintenance (PMI), NSPIRE, Housekeeping, and Move-out inspections.
   
   
2. Q: How much notice will I receive before an inspection?
   A: DHA will provide at least two (2) days' notice before an inspection.
   
   
3. Q: Can I reschedule an inspection?
   A: Yes, but residents can only reschedule twice unless there is good cause.

Alterations

1. Q: Can I paint or install wallpaper in my unit?
   A: No, changes to wall colors, wallpaper, or contact paper are prohibited without written approval from DHA.
   
   
2. Q: Can I install shelves or hang pictures on the walls?
   A: Residents may use picture hanging hooks, but not nails or screws.

Maintenance

1. Q: What is the number for the Maintenance Hotline?
   A: 1-844-RING-DHA (1-844-746-4342).
   
   
2. Q: What qualifies as an emergency maintenance issue?
   A: No heat (below 55°F), no A/C (above 80°F), major leaks, electrical sparks, broken locks, and gas leaks.
   
   
3. Q: How do I report a maintenance issue?
   A: Call 1-844-RING-DHA (1-844-746-4342) to report any maintenance concerns.

Weapons & Explosives

• Q: Are weapons allowed on DHA property?
  A: The Resident is not allowed to display, use, or possess illegal firearms, operable or inoperable or other illegal weapons as defined by the laws and courts of the State of North Carolina anywhere on DHA property
  
  
• Q: What happens if I am caught with a weapon on DHA property?
  A: Possession of illegal weapons is a lease violation and may result in eviction.

Trash & Waste Disposal

1. Q: Where should I dispose of my household trash?
   A: All trash must be placed inside designated dumpsters, and lids should remain shut.
   
   
2. Q: Can I leave large items like furniture or mattresses outside for pickup?
   A: No, residents are responsible for disposing of large items off the property.

Pest Control

1. Q: How do I report a pest problem in my unit?
   A: Call 1-844-RING-DHA (1-844-746-4342) immediately.
   
   
2. Q: What should I do if I suspect bed bugs in my unit?
   A: Contact maintenance for an inspection. If confirmed, DHA will coordinate treatment, and residents may be responsible for the cost if repeated infestations occur.

Reasonable Accommodations

1. Q: How can I request a reasonable accommodation?
   A: Contact your Property Manager to request an accommodation. Assistance is available for completing the form.
   
   
2. Q: What types of reasonable accommodations does DHA provide?
   A: Accommodations may include building modifications or policy adjustments, as long as they do not create an undue burden on DHA.

Hardship Exemptions

1. Q: What is a hardship exemption?
   A: A hardship exemption allows a resident to stop paying minimum rent if they face extreme financial difficulties.
   
   
2. Q: How can I apply for a hardship exemption?
   A: Submit a written request to DHA explaining the hardship and how it affects your ability to pay rent.

Grievance Policy

1. Q: What issues can I file a grievance about?
   A: Any DHA action or inaction that negatively impacts a resident's rights, duties, or welfare.
   
   
2. Q: How do I submit a grievance?
   A: Submit your grievance orally or in writing to DHA or your development office.
   
   
3. Q: What is the deadline for filing a grievance?
   A: Within 10 calendar days of the issue.

Animals/Pets

1. Q: Are pets allowed in DHA housing?
   A: Yes, but they must be registered with DHA before being brought onto the property.
   
   
2. Q: What types of pets are not allowed?
   A: Pit Bulls, Rottweilers, Dobermans, Chows, Boxers, and any animal over 25 pounds.
   
   
3. Q: What are the requirements for service or emotional support animals?
   A: Residents must notify Property Management and submit a Request for Reasonable Accommodation.