Resident Services Department (RSD)
The Authority's Resident Services Department is a hub for information, opportunities and services that help residents overcome obstacles and reach their goals.
The Resident Services Department works to find creative solutions to make assistance available in areas such as: education, credit and finances, computers, homeownership, employment opportunities and job training. Services available are:
Family Self-Sufficiency Program (FSS)
The FSS Program encourages communities to develop local strategies to help voucher families obtain employment that will lead to economic independence and self-sufficiency. Public Housing Agencies (PHAs) work with welfare agencies, schools, businesses, and other local partners to develop a comprehensive program that gives participating FSS family members the skills and experience to enable them to obtain and maintain employment that pays a living wage.
Resident Opportunity and Self Sufficiency Program (ROSS)
The ROSS Program works to promote the development of local strategies to coordinate the use of assistance under the Public Housing program with public and private resources, for supportive services and resident empowerment activities. These services enable participating families to increase earned income, reduce or eliminate the need for welfare assistance, make progress toward achieving economic independence and housing self-sufficiency.
The Jobs Plus Program offers career & support services to our DHA Residents.
The Resident Services Department Internship program partners with North Carolina Central University Departments of Criminal Justice, Social Work and Human Science. Undergraduate and Graduate students implement various programs and services within the DHA communities to assist our Residents in becoming self-sufficient. The DHA Resident Services Department established the internship program to give students practical field experiences that complement academic study; to give students practical experience working with professionals and residents in an agency where they might consider working in the future and to provide students with professional networking opportunities to make contacts in the professional sector with community partners where they may potentially seek employment.
