Resident Handbook

Version 3.0 (updated 6/3/25)

For a printable version of the Resident Handbook (which includes all content as listed in the links below), click here.

Table of Contents

• Important Contacts
• Important Links
• Handbook Disclaimer
• Introduction
• Rental Payments
• Telephone, Cable & Internet
• Program Compliance/Lease Renewals
• Community Service & Self-Sufficiency Requirement (CSSR)
• Renter's And Flood Insurance
• Free Internet
• Office
• Authorized Guests
• Trespassed Visitors
• Loud Noise/Disturbances
• Illegal Activity/Violence/Abuse
• Drug-Free Housing
• Smoke-Free Housing
• Alcohol
  
  
• Unit Housekeeping
  
  • Housekeeping Responsibilities
  • Smoke Detectors
  • When Preparing for Housekeeping Inspection, The Resident Should Focus On
  • Trash and Waste Disposal
  • Odors
  • Clutter
  • Health and Safety Concerns
  • Consequences Of Non-Compliance
    
    
• Inspections
  
  
• Inspection Types
  
  • What Is A Move-In Inspection?
  • Preventive Maintenance Inspection (PMI)
  • NSPIRE Inspection
  • Housekeeping Inspection
  • Move-Out Inspection
    
    
• Preparing for Inspections
• Alterations
  
  
• Walls
  
  • Picture Hanging
    
    
• Appliances
• Plumbing Blockages
• Environmental Growth
• Heat And Air Conditioning
• Graffiti
• Pest Control
• Bed Bugs
• Trash
• Smoke-Free Policy
• Fire Safety
• Lead-Based Paint Information
• Safety & Security
• Locks And Keys
• Power Outages
• Weapons, Fireworks & Explosives
  
  
• Maintenance Issues
  
  • Emergency Maintenance Issues Are
    
    
• Notice To Terminate
• Moving Out
• Transfers
  
  
• Common Areas
  
  • Outside Grounds
  • Playgrounds
  • Laundry
    
    
• Parking And Vehicle Regulations
  
  • Parking Restrictions
  • Motorcycles And Non-Motorized Vehicles
  • Vehicle Repairs
    
    
• Resident Services Department (RSD)
  
  • Family Self-Sufficiency Program (FSS)
  • Job's Plus Program
  • Internship Program
    
    
• Request For Accommodation
  
  • Notice of Right to Accommodation
    
    
• Hardship Exemption
• Grievance Policy
  
  
• Animals/Pets
  
  • The Following Animals Are Not Permitted
  • Animals - Conditions Of Reasonable Accommodation
  • Standards For Animal Care
    
    
• Severe Weather & Natural Disasters
  
  • American Red Cross General Disaster
  • American Red Cross
  • Duke University Hospital
  • Mental Health Resource
  • Alert Media
    
    
• Charges/Fees
  
  
• Frequently Asked Questions (FAQs)
  
  • Authorized Guests & Trespassed Visitors
  • Drugs & Criminal Activity
  • Smoking Policy
  • Housekeeping
  • Inspections
  • Alterations
  • Maintenance
  • Weapons & Explosives
  • Trash & Waste Disposal
  • Pest Control
  • Reasonable Accommodations
  • Hardship Exemptions
  • Grievance Policy
  • Animals/Pets