Grievance Policy

DHA offers a grievance procedure where applicants and community members of DHA are provided an opportunity to grieve any DHA action or failure to act involving the lease or DHA policies that adversely affect their rights, duties, welfare, or status.

Grievance - Any dispute a tenant has regarding DHA's action or inaction under the tenant's lease or DHA regulations that negatively impacts the tenant's rights, responsibilities, welfare, or status.

Informal Settlement of Grievance - Grievances must be personally submitted, either orally or in writing, to the DHA office or your development/program office for informal discussion and potential resolution without a formal hearing.

DHA accepts requests for informal grievance settlement, either orally or in writing, within 10 calendar days of the grievable event.

If you're unsatisfied with the outcome of the Informal Settlement, you may request a 2nd level Grievance Hearing with the Hearing Officer. The request must be personally submitted, either orally or in writing, to the DHA office or your development's office. The grievance procedure applies to individual tenant issues with DHA and does not cover disputes between tenants that don't involve DHA.

Residents should speak with their Property Management to request a Grievance Hearing or call Central Office at 919-683-1551.